Sames Auto Group is a well-established brand that has garnered a reputation for excellence in the automotive industry. With a particular focus on Sames Ford, located in Laredo, the brand has built a strong presence in the region. Sames Ford Laredo is known for its commitment to providing top-quality vehicles, exceptional customer service, and a wide range of automotive solutions. From sales to service, the brand strives to meet the unique needs and preferences of each customer. With a team of knowledgeable professionals, Sames Ford Laredo ensures a seamless and enjoyable car-buying experience. The brand prides itself on its dedication to customer satisfaction and maintains a strong emphasis on building lasting relationships with its clients. With an impressive track record and a passion for excellence, Sames Auto Group continues to be a trusted name in the automotive industry.
Reviews
The seller that received me was incredible. He was very knowledgeable and helped me with questions and concerns, he also gave me ample time to think and view cars on my own without feeling pressured in any way whatsoever. Once I found the vehicle I wanted, the manager was able to work with me to get me the price and rate I was looking for. Overall, it was an amazing day and experience at the sames Ford dealership and I was ecstatic to be able to drive away with my Bronco Sport!
SAMES QUICK LANE! They never let you down! They work hard at having great customer service! Love these folks! You can always depend on them to lend a helping hand! Dealership is off the utmost quality service as well with Great people in charge at both locations!! Thank you
FIVE STAR***** to all Sames Ford Team..Excellent Service from Mario & Luis that assisted us in finding the perfect car that met our family needs.. Most of all this location has an outstanding Manager Sammy that went above and beyond to make this happen..He took the time to sit with us and answer any questions we had.Sammy has made us new loyal customers ..Highly recommended..
Sames sold me a damaged brand new vehicle and does not want to take responsibility. They expect for me to pay for the damage that according to them I made when I drove it approximately 1.5 hours after delivery and check engine went on. I have never been disappointed in Sames Ford since all my vehicles have been bought there.
they offer really terrible service. it's the perfect place to take your car for warranty stuff locally if you don't need your car. trying to reach anybody for an update will cost about an hour of your time by phone or in person, in my experience. i have the on-hold music burned into my memory. pleasant people though.
If I could give zero stars, I would. They've had my car for 3 MONTHS in the service department. They claim the reason is they only have one person to work on transmissions. Corporate has gotten involved and they don't respond to them either. They've contacted the service manager, General Manager etc with no response or resolve. We've never had issues with other Ford dealerships, just this one. Stay far away.
Was told that it would take a month to get vehicle diagnosed and here we are a month in a half later and I still haven't received any updates on repairs. I have called several times to get an ETA on the diagnostic and all they do is take my number and say "someone will get back to you". Two days and guess what? No one has gotten back to me. The worse service department I have ever had to deal with by far.
Sames Ford sold us the extended warranty on a Mazda, they claim to only have on tech that know how to work on them (found this out after the fact). It is pathetic to know that they only have on single tech that know how to work on a brand of car. Worst place to buy a car and expect good customer service after you drive off and they collected on your sale. I can only imagine what is to happen if their only tech quits, I guess everyone with a Mazda is out of luck!
Location
6001 San Dario Ave, Laredo, TX 78045, United States
Hours
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Monday
09:00 AM - 08:00 PM
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Tuesday
09:00 AM - 08:00 PM
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Wednesday
09:00 AM - 08:00 PM
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Thursday
09:00 AM - 08:00 PM
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Friday
09:00 AM - 08:00 PM
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Saturday
09:00 AM - 08:00 PM
- Sunday Close
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